Information Services & Technology

Report a Problem

Need to report an IS&T-related problem or have a question?
Contact the Solution Center - 24/7 at (215) 955-7975          

The Solution Center is available 24 hours a day, 7 days a week to provide the following IS&T-related support services to clients at the Center City, JHN, and Methodist campuses: 

  • First and second level support for IS&T-related (e.g. PCs, Printers, Servers, Network connectivity, Applications, Voicemail, Remote Access, etc) issues and questions
  • Assign and elevate problems or questions to the appropriate campus IT support groups, escalate issues to IS management, and maintain communications with business units
  • Provide status information to technical support staff and clients for any events resulting in production service interruptions
  • Provide status updates on client IS&T requests

To expedite your call when reporting a problem, please have the following information available:

  • Equipment ID number (this is the number listed on the silver or white sticker on your computer, monitor or printer)
  • Campus key (or name)
  • Department
  • Department (device) location
  • Phone number or extension
  • Detailed description of problem, including the application or component experiencing the problem, any error codes, other symptoms, etc.
  • If you are calling back inquiring about a reported problem, please have the incident number available

Helpful hints to correct or isolate a problem:

  • Check all connections (keyboard, mouse, monitor, network cable, power cord, surge protector)
  • Close and reopen a problematic application
  • Reboot your computer
  • Write down any error codes you are receiving
  • Check to see if you have the same problem using a different workstation or printer, or if your co-workers are experiencing similar issues