Information Services & Technology

Help with my Mobile Device

The IS&T Customer Service Center (IS&T CSC) is available to help you with all your mobile device needs. Our team can assist you with troubleshooting a problem with your pager or mobile phone, assist with ordering a new or upgraded device and provide you with information on signing up for an employee discounts with AT&T, Verizon Wireless or Sprint/Nextel.

Contact Info

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Customer Service Center
Walk-in: 
1837 Gibbon, MF 7:30 am – 5 pm
Phone: 
(215) 503-8287

Solution Center
Off-hours: 
24x7 escalations for emergencies
Phone:
  (215) 955-7975

Telephone Room
Off-hours:
  Handle pager swaps
Walk-in: 
17 Thompson
Phone: 
(215) 955-6000

Ordering a New or Upgraded device

Submit a Service Request for a new or upgraded device.  These requests require departmental approval prior to fulfilling.  CSC staff will review your device options, costs, paperwork and questions.  Current devices include:

  • Apple iPhone 5S, 5C, 6, 6+ (iPhone Comparison)
  • Samsung Galaxy S4, S5, Note
  • Tablets – Apple iPad Air, Mini

All mobile devices & Smartphones are required to have Mobile Iron installed on them.  Mobile Iron encrypts the device and a sets a password requirement.  Devices that are Jefferson-owned and follow the current standards will be fully supported.

Personal devices accessing Jefferson Resources

Personally owned devices are required to have Mobile Iron installed on them if they will be accessing Jefferson resources.  Mobile Iron encrypts the device and a sets a password requirement.  Personally-owned devices with the following OS specs will be supported on a 'best effort' basis:  IOS 5 & above, Android 4.0 & above.  For this access please Submit a Service Request as the following costs  will be charged to your department:

  • Mobile Iron license - $63
  • Monthly Maintenance charge - $4.50 per month

Additional Info

Employee Discounts:  As a Jefferson employee, you are eligible to receive a discount on your personal cellular plan from the following Providers:  AT&T, Verizon Wireless or Sprint/Nextel.  Click here for further information and to sign-up.

Donate Your Phone:  Jefferson participates in the Cell Phones for Soldiers program.  To date Jefferson has donated 3000+ phones to this cause.  Please click here for further information on the program and how you can donate.