Information Services & Technology

Help with Phones

IS&T provides a full range of phone services and applications to meet the needs of the Jefferson community.  From basic phone service through departmental Contact Centers, IS&T is ready and available to resolve issues and answer your questions.

Contact Info

Solution Center

Phone:  (215) 955-7975
24x7 w/ escalations for issues or questions regarding current phone service and functionality

Email:  Ops.Center@jefferson.edu
Non-emergency issues or questions

Self-Service Information

Voice Mail
How to use the Voice Mail System

Conference Bridge Line
Call Solution Center at (215) 955-7975 to reserve a conference bridge line, for more info How to use a Conference Bridge Line

Phone Reports
How to manage your phone reports

Contact Center Tips
Tips for Contact Center Supervisors and Agents

Request Service

To request new or upgraded service, please Submit a Request.  In addition to basic phone service, IS&T offers the following applications and capabilities:

Voice Mail and Automated Attendants - Voice mail can be just a standard voice mailbox, an announcement, or an Automated Attendant that offers the callers choices when calling in such as Press 1 to schedule and appointment, Press 2 to request a prescription refill, etc.

Contact Center Solutions - Contact center solutions are most frequently associated with the ability to queue up incoming calls and you often hear something like, "Your call is important to us. Please hold and someone will be with you shortly."  Calls are answered by agents in a contact center.  These solutions can offer callers the ability to leave "callback" information and provide the agents' supervisors with enhanced reporting on agent and call performance.

IVR - An interactive voice response system provides an opportunity for callers to obtain information and perform actions without having to interact with an actual person.  Our Jefferson Pharmacies use an IVR to provide an automated way for you to submit your prescription refills.

Enterprise Faxing - Our RightFax system integrates with enterprise applications such as WellSoft and iSite to provide an automated process for faxing information such as discharge reports from the ED to a Primary Caregivers' office or a radiology report to a Primary Care Physician.

Call Recording - It has become very popular to do QA recording for training purposes or to have full-time recording for all phones calls into a department for future reference in legal situations.  Our team works with you to determine the best solution to fit your needs.

Audio Conferencing - This is when we assign you a toll free number to connect multiple people into a single phone call.  Our Verizon audio conferencing service also provides a number of options that allow the conference call leader to control the call.  See the How to use a Conference Bridge Line link for instructions on how to use these options.

Telephone Reports - IS&T provides department heads with access to reports that enable you to manage all of your telecom expenses.  Your monthly recurring, usage and one-time charges associated with your circuits, pagers, cell phones, telephones, voice mail and contact center services are reflected in these reports.