Information Services & Technology

Software Standards

Below is a list of our current supported standards and minimum support guidelines.

Item/Type

New Purchase Standards

Current Support Standards

Operating System (Desktop/ Notebook)

Microsoft Windows 7
Macintosh OSX 10.9 (Mavericks)

Microsoft Windows 7
Macintosh OSX 10.7 (Lion)

Operating System
(Mobile Device)

Macintosh IOS 5 & above, Android 4.x & above
Windows Mobile 8

Macintosh IOS 5 & above, Android 4.x & above
Windows Mobile 8

Office Productivity Suite

PC: Microsoft Office 2010
Macintosh: Microsoft Office 2011

PC: Microsoft Office 2010
Macintosh: Microsoft Office 2011

Email

 


Windows:  Microsoft Office Outlook 2010
Macintosh:  Microsoft Office Outlook
Webmail: http://jeffmail.jefferson.edu

Windows:  Microsoft Office Outlook 2010
Macintosh:  Microsoft Office Outlook  
Webmail:  http://jeffmail.jefferson.edu

Web Browser (Windows)

Internet Explorer 8
Chrome Business (for certain applications)

Internet Explorer 8
Chrome Business (for certain applications)

Remote Troubleshooting/ Desktop Management

The Altiris Client, Altiris Agent, and Symantec PC Anyware applications are required on machines connected to the Jefferson network and are required to qualify for any IS&T support.

Antivirus/ Antispyware

Symantec (Corporate Edition, Managed Configuration) and Credant file or Checkpoint PointSec encryption is required on all machines connected to the network and is required to qualify for any IS&T support or network connectivity.

PDF Software

Adobe Acrobat X

Abobe Acrobat X

Hard Drive Configuration

Windows: NTFS, Single partition

VPN Software

Cisco VPN Remote Access Portal (RAP)

Network Protocol

TCP/IP – One IP address per device per network port. Client-installed hubs, switches, and other networking devices are prohibited. Devices not owned by Jefferson are not permitted on the network; all devices must have a valid record in Asset Registration, and all Asset Sticker.

Network Authentication 

All users must use their TJU-MST or TJUH-MST domain accounts to log in.

Network Storage (Departmental shares)

10GB of storage is provided free of charge for departmental network shares.

Network Storage (Personal network drives/“home folders”)

For University/JUP clients: JeffShare/Xythos Drive: 500MB of storage will be provided free of charge to all users with a TJU-MST domain account.: For Hospital clients: Home share will be provided free of charge to all users with a TJUH-MST domain account.