IS&T's standard PC platform is Dell. All Jefferson clients will have to purchase on the same standard Dell platform. All current standard PCs (Dells or HPs) will be fully supported until out of warranty or replacement.
Clients who purchase standard hardware and software through IS&T will receive full repair and troubleshooting support with certified technicians. Clients who purchase non-standard brands will receive limited 'best effort' support.
|Item/Type||New Purchase Standards||Current Support Standards|
|Macintosh||The full catalog of Mac desktops and laptops are available for purchase||
All Macs that are still under Apple warranty coverage and running at the minimum Mountain Lion 10.8are supported by IS&T.
Full support provided standard PCs & Macs. Non-standard devices are supported on a “best effort’ basis
|All Jefferson-owned devices are fully supported on Jefferson’s Clinical Wireless Network. Personally owned devices are permitted on the JeffGuest wireless network and are supported on a “best effort” basis.|
Hewlett-Packard & Canon MFCs
|HP printers are the standard for clinical network printing. HP printers & Canon MFCs are the standards for Windows/Mac printing. Canon MFCs are the standard for multi-function network devices (scanning, fax, printing). Zebra Printers are the standard label printers for the clinical areas|
|Local Printers||Hewlett-Packard Printers||Local printers purchase through IS&T will be fully supported. IS&T staff will work with clients on replacements|
|Scanners||HP Business Class & Fujitsu Scanners that support USB connections.||Scanners purchased through IS&T will be fully supported. IS&T staff will work with clients on replacements|
|Mobile Devices & Smartphones||Smartphones: Apple iPhone 5S, iPhone 5C, iPhone 6, iPhone 6+; Samsung Galaxy S4, S5, Note. Tablets - Apple iPad Air, Mini||All mobile devices & Smartphones (Jefferson or Personally owned) are required to have Mobile Iron installed on them if they will be accessing Jefferson resources. Mobile Iron encrypts the device and a sets a password requirement. Devices that are Jefferson-owned and follow the current standards will be fully supported. Non-standard or personally-owned devices with the following OS specs will be supported on a 'best effort' basis: IOS 5 & above, Android 4.0 & above|
|External Storage||All external storage (hard drives, flash drives) are required to be encrypted. Submit a IS&T request and a technician will work with you to determine the appropriate solution for you||IS&T is not responsible for data loss incurred by clients due to disk failure. Windows file sharing is not permitted.|
Monitors: Monitors are replaced according to the Hospital’s Tech Refresh program. All standard monitors are fully supported and IS&T staff will work with clients on replacements.
Loaner PCs: Loaner PCs are provided as a courtesy and on a limited basis to clients when a current PC is being replaced and will only be provided upon receipt of a valid RTP for a replacement device.
Keyboards & Mice: Input devices still under warranty coverage will be replaced by IS&T. Out of warranty devices are replaced at client’s expense.