Information Services & Technology

University/JUP

IS&T's standard PC platform is Dell.  All Jefferson clients will have to purchase on the same standard Dell platform.  All current standard PCs (Dells or HPs) will be fully supported until out of warranty or replacement.

Clients who purchase standard hardware and software through IS&T will receive full repair and troubleshooting support with certified technicians. Clients who purchase non-standard brands will receive limited 'best effort' support.

Item/Type New Purchase Standards Current Support Standards
PC Desktops

Dell Optiplex 7020  series is the current model available from Dell for all new purchases and lease replacements.

All PCs that are still under their Dell three year warranty coverage are fully supported by IS&T.  Out of warranty machines are supported on a “best effort” basis.  No PCs older than the Optiplex 960 models are supported.
PC Notebooks Dell Latitude E7240, and E7440) models are the current models available from Dell for all new purchases and lease replacements. All laptops that are still under their Dell three year warranty coverage are fully supported by IS&T.  Out of warranty machines are supported on a “best effort” basis.
Macintosh The full catalog of Mac desktops and laptops are available for purchase except iPads. All Macs that are still under Apple warranty coverage are supported by IS&T.
 
Wireless Networking
Full support provided standard PCs & Macs. Non-standard devices are supported on a “best effort’ basis.
All Jefferson-owned devices are fully supported on Jefferson’s Clinical Wireless Network. Personally owned devices are permitted on the JeffGuest wireless network and are supported on a “best effort” basis.
Network Printers Hewlett-Packard
HP printers are the standard on campus for network printing.  Connection and driver support for all printers is provided by IS&T. 
Local Printers Hewlett-Packard/Dell Hardware support for Dell printers that are still under Dell warranty is provided by IS&T.
Scanners HP Business Class Scanners that support USB connection. IS&T supports driver and software issues only.
Mobile Devices & Smartphones The full catalog of Mac desktops and laptops are available for purchase. All Macs that are still under Apple warranty coverage  and running at the minimum Mountain Lion 10.8are supported by IS&T.
External Storage Apricorn Aegis Encrypted External Hard drives and Apricorn Aegis secure key flash drives. Both with  256 bit encryption.  
Other Hardware Monitors:  Monitors still under Dell warranty coverage will be replaced by IS&T.  Out of warranty monitors are replaced at client’s expense.

Loaner PCs:
  Loaner PCs are provided as a courtesy and on a limited basis to clients when a current PC is being replaced and will only be provided upon receipt of a valid RTP for a replacement device.

Keyboards & Mice
:  Input devices still under Dell warranty coverage will be replaced by IS&T.  Out of warranty devices are replaced at client’s expense.